The entire team has been great to work with!
IntelliShop is great at helping us adjust along the way. They have been super helpful. It has been such a huge help, and will only continue to get better. The amount of time the program has saved us has been unfathomable.
IntelliShop does a wonderful job handling all of our needs. I'm glad they look after FCA! They are one of the best partners that we work with.
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard.
IntelliShop offers the most reliable and highly trained shoppers in the industry. Their attention to detail and timely execution of projects is why we’ve been working with them for over 12 years and the reason they are our trusted partner.
Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results.
We have been extremely pleased with the program and support we have been receiving from IntelliShop.
A Holistic Approach
Consider us your Brand Partner. Through understanding perception, evaluating the customer experience, and listening to what's being said about you, we’ll help you use customer experience as a significant competitive advantage.
Why Emotion Matters in the CX Journey - Customer Experience
Establishing an emotional connection with your customers is important to establish loyalty, drive more revenue and increase customer lifetime value for your business. How you capture emotion can vary from post-transaction surveys, to requesting reviews of their experience to...
Does Online Reputation Management Matter for Colleges and Universities? - Social Media Management
As a busy professional working within higher education, online reputation management may be the furthest thing from your mind. However, in today’s world where online conversations are shared 24/7/365 and holding more value than the offline world, it is critical for any college...
How To Prevent Potential Loss From BOPIS - Loss Prevention & Compliance
It’s no secret the past year has accelerated the need for businesses to seamlessly integrate the online shopping experience with in-person fulfillment. But has the need for speed accidentally led to an increase in loss? According to Forter, BOPIS fraud increased 55% YoY in the...
Partnering With The World's Leading Brands
Find out why the world's leading brands choose IntelliShop for their customer experience research & advisory partner.