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A Holistic Approach

We monitor all aspects of your brand. Through understanding perception and dissecting the customer experience, we’ll help you improve your brand’s performance.

3 Ways to Improve the Buy Online Pick-Up In Store (BOPIS) Customer Experience

Are your stores primed to compete with Amazon’s “Buy Online Pick-up In Store” (BOPIS) service? In 2019, Business Insider reported that 68 percent of consumers “click and collect” as an increasing number of brick-and-mortar retailers offer this service. But last year, by late...

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How to Respond to Negative Reviews and How to Maximize Them

You’re doing what you should. You’re running a business, running social media, running marketing, and things are going well. Business is moving along, customers are coming by, people sometimes leave a review. You’re going through your day and you see it, a negative review. It’s...

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How To Prevent Potential Loss From BOPIS

It’s no secret the past year has accelerated the need for businesses to seamlessly integrate the online shopping experience with in-person fulfillment. But has the need for speed accidentally led to an increase in loss? According to Forter, BOPIS fraud increased 55% YoY in the...

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COVID-19 Compliance

Lean on our suite of services to meet customer expectations during this unprecedented time.

When the world feels unsettled, your brand’s compliance doesn’t have to be. Enforce guidelines and plan proactively with our suite of services designed specifically for COVID-19 compliance.

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