Experience is Everything.

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A Holistic Approach

Consider us your Brand Partner. Through understanding perception, evaluating the customer experience, and listening to what's being said about you, we’ll help you use customer experience as a significant competitive advantage.

Why Emotion Matters in the CX Journey - Customer Experience

Establishing an emotional connection with your customers is important to establish loyalty, drive more revenue and increase customer lifetime value for your business. How you capture emotion can vary from post-transaction surveys, to requesting reviews of their experience to...

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Does Online Reputation Management Matter for Colleges and Universities? - Social Media Management

As a busy professional working within higher education, online reputation management may be the furthest thing from your mind. However, in today’s world where online conversations are shared 24/7/365 and holding more value than the offline world, it is critical for any college...

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How To Prevent Potential Loss From BOPIS - Loss Prevention & Compliance

It’s no secret the past year has accelerated the need for businesses to seamlessly integrate the online shopping experience with in-person fulfillment. But has the need for speed accidentally led to an increase in loss? According to Forter, BOPIS fraud increased 55% YoY in the...

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Partnering With The World's Leading Brands

Find out why the world's leading brands choose IntelliShop for their customer experience research & advisory partner.

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