Loss Prevention
Retail shrink is now a $100 BILLION/year problem, and growing (Forbes). The National Restaurant Association says 75% of restaurant loss is from internal theft. How can you stay ahead of the game? Call us and we’ll share real-world stories on how we’ve saved clients TENS OF MILLIONS of dollars.
Learn MoreFranchise Compliance & Royalty Assurance
The challenges of running a profitable franchise organization are endless. Independent auditing of franchise agreements and required financial reporting is necessary to assure compliance and maximize profits. Our services have saved clients TENS OF MILLIONS of dollars; contact us and we’ll share the details.
Learn MoreBrand Compliance Auditing (Process, Policy & Standards)
Large organizations have numerous policies, directives and regulations that must be complied with, often across a distributed, remote footprint. We will help assure you remain fully compliant, at all levels, at all locations, all of the time.
Learn MoreIdentification Compliance Auditing (Alcohol & Tobacco)
The consequences of your front-line employees not following proper identification protocols can put your company at risk. Through our alcohol and tobacco compliance audit, our team of experts will ensure every location of your business is following procedure, helping you keep clear of potential legal violations and penalties.
Learn MoreHow Kindness Can Create a Better Overall Customer Experience
A recent Wall Street Journal article reminds us of the role that kindness plays within customer experience, both on the staff and end consumer sides. This is especially important in the current Covid-19 environment for the restaurant and hospitality industries as several...
Why Emotion Matters in the CX Journey
Establishing an emotional connection with your customers is important to establish loyalty, drive more revenue and increase customer lifetime value for your business. How you capture emotion can vary from post-transaction surveys, to requesting reviews of their experience to...
The Importance of Bringing Digital and Customer Experiences Together
In our new normal environment customers’ expectations are higher than ever before, and many businesses are challenged with how to deliver an exceptional customer experience through the numerous communications channels now available. Customers can also engage with businesses...
