5 Reasons Companies Implement An IntelliShop CX Assessment Program
Customer experience is more critical than ever to your success. Having information you can act on can help you uncover the exact actions you need to go from good to great.
Check out the top 5 reasons why companies implement an IntelliShop CX Assessment program to drive improved satisfaction, loyalty, and financial performance.
- Understand how customers experience your brand
Mystery shopping is the best way to understand your business from your customers’ point of view at every touchpoint.
- Identify people and best practices that make a difference
Reports provide concrete, detailed insights needed to drive improved satisfaction, loyalty, and financial performance.
- Information you can act on
Answers are never arbitrary ratings, and include highly detailed, story-like comments so the customer understands the full customer experience.
- Quality, integrity, and analytics
Every evaluation is checked with our 26-step integrity validation process. Results are analyzed, summarized, and provided in real time.
- Shoppers that match your customer demographic
From our carefully screened pool of over 800,000 evaluators across North America, we select people who think, act, and shop like your customers, so you get results you can trust.
Feel free to share this information with your colleagues. A downloadable PDF is available at the link below.
How Kindness Can Create a Better Overall Customer Experience
A recent Wall Street Journal article reminds us of the role that kindness plays within customer experience, both on the staff and end consumer sides. This is especially important in the current Covid-19 environment for the restaurant and hospitality industries as several...
Why Emotion Matters in the CX Journey
Establishing an emotional connection with your customers is important to establish loyalty, drive more revenue and increase customer lifetime value for your business. How you capture emotion can vary from post-transaction surveys, to requesting reviews of their experience to...
The program is going fantastic!
The program is going fantastic! Everything is going as planned. We love working with the entire team and couldn’t ask for a better partnership.