5 Reasons Companies Implement An IntelliShop CX Assessment Program
Customer experience is more critical than ever to your success. Having information you can act on can help you uncover the exact actions you need to go from good to great.
Check out the top 5 reasons why companies implement an IntelliShop CX Assessment program to drive improved satisfaction, loyalty, and financial performance.
- Understand how customers experience your brand
Mystery shopping is the best way to understand your business from your customers’ point of view at every touchpoint.
- Identify people and best practices that make a difference
Reports provide concrete, detailed insights needed to drive improved satisfaction, loyalty, and financial performance.
- Information you can act on
Answers are never arbitrary ratings, and include highly detailed, story-like comments so the customer understands the full customer experience.
- Quality, integrity, and analytics
Every evaluation is checked with our 26-step integrity validation process. Results are analyzed, summarized, and provided in real time.
- Shoppers that match your customer demographic
From our carefully screened pool of over 800,000 evaluators across North America, we select people who think, act, and shop like your customers, so you get results you can trust.
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Accurate, Immediate, and Relevant
Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results.