Communication is Key

As a mystery shopper, there are going to be times when you plan on doing your shop, you really do, and then something goes wrong. You get behind at work, you are stopped in a traffic jam, or you just absolutely forgot to complete the shop you were assigned to. Accidents happen! Now the question is: What are you going to do next in this situation?

The best choice is to contact your Scheduler as soon as you realize you didn’t complete the shop. If your Scheduler calls or emails you, respond as quickly as possible. We understand that situations come up every once and awhile and there are times when you may need a little bit more time. Extensions are not always granted and definitely not encouraged; however, the sooner we know you cannot do the shop, the quicker we can find a replacement shopper. Being forthright is always better than ignoring the past due emails, the missed phone calls and the guilty feeling in your stomach.

We want you to get paid for the work you do and we also want to please our Clients with turning our reports in on time. Communication is key and working together will always benefit us BOTH in the long run.

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