How to update your report

Even the best Mystery Shoppers make mistakes when they are filling out the reports- it is very easy to forget to make a comment about a required item. If you do leave something out, you can count on our awesome proofreaders to catch it- they are really good at what they do! They will try to call you for updates, but if you can’t be reached by phone, they will send you an email. Here are a few tips to make updating your report easier!

1) Do not reply to the email. Your update may be a simple “yes” or “no” answer, and it would be easy just to reply to the email, however; IntelliShop Proofreaders cannot accept incoming emails. Why? They are working hard on getting through the thousands of reports we do every month!
2) Go directly to your report. Each email will include all of the information needed to complete your report. You can login to your IntelliShop account, click on the “Finish Shop” link, and take care of the updates.
3) “But I don’t understand a request!” Ask your scheduler! We are here to help! Login to your IntelliShop account and click the “Help” link, which will allow you to email the appropriate scheduler for the specific shop you are working on.
4) “It says I need to upload my receipt, but I already did that.” We must be able to read all of the information on the image you upload. If you take a picture of your receipt from far away, and we can’t verify the price you paid or the location you went to, we will not be able to “finalize” your report. The BEST way to get a receipt to us is to scan it. If you don’t have a scanner, faxing also gives us a very clear copy of the image.
5) Don’t give up! We know it can be frustrating to have to return to make updates, but we ask you for them because we WANT to pay you for your work!! We want the great employee you interacted with to get credit for your work. We want the less than perfect employee to learn from their mistakes! If you don’t update your report, everyone misses out on a great opportunity.
We always appreciate the great reports we get from all of our shoppers! If you have any questions on how to make your report perfect, just ask your scheduler! Thanks for everything you do for us!

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