I can’t find my guidelines…HELP!?
A lot of the companies that IntelliShop works with require us to evaluate different departments, scenarios, cars, etc. Our website will only allow for one guideline upload. To prevent the confusion that may result from combining the various instructions into one enormous set of guidelines, we sometimes put the specific set of guidelines within the shop that you are assigned to do, instead of in the “Guidelines” link.
When you are assigned to evaluate a location, you will go to your shop log and click on “CONFIRM” to confirm your assignment. That will take you back to your shop log, where you will click on “Guidelines”. When you download the guidelines, you may be directed to click on “View/submit” to view your instructions. You will then close out of the guidelines.
Next, you will need to refresh your browser (press F5 on your keyboard). This will allow you to click on the “View/submit” link. If you do not refresh, your “View/submit” link will be grayed out and you will not be able to see your report or your guidelines. Once you are in your report, you will see a flashing blue link that says: “Click Here For Your Guidelines”. By clicking that link, you will be able to view the guidelines for your specific assignment.
If you are unsure which department, car, or scenario you are assigned to evaluate, you can click on “Comments” (right under the “View/submit” link) and see what you are assigned. This information was also originally emailed to you in your acceptance email when you were assigned.
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One of the Best
IntelliShop does a wonderful job handling all of our needs. I'm glad they look after FCA! They are one of the best partners that we work with.