MSPA Issues Release About Attempted Scam Against IntelliShop and Consumers
FOR IMMEDIATE RELEASE
Director of Public Relations and Digital Media
Louisville, KY (March 11, 2015) - The MSPA-NA (formerly known as the Mystery Shopping Providers Association of North America), the trade association representing the customer experience metrics industry, is warning consumers of a new scam that is circulating on the popular professional networking site, LinkedIn.
The scam that is appearing on LinkedIn purports to come from IntelliShop, an MSPA-NA member. IntelliShop has posted a warning on its website advising the public that it does not recruit from LinkedIn. MSPA-NA has been in touch with LinkedIn support and advises anyone who finds that their account has been compromised and is being used to send LinkedIn messages to others - to notify LinkedIn support immediately. Consumers who have received unsolicited LinkedIn messages concerning mystery shopping opportunities can report the suspicious messages to LinkedIn.
MSPA-NA members do not send out unsolicited messages regarding mystery shopping opportunities. Visit the MSPA-NA website for more information regarding legitimate mystery shopping opportunities as well as common scams and how to avoid them.
Common warning signs for mystery shopping scams include:
- Unsolicited emails or messages on social networking sites (i.e. "You have been selected!")
- Requests to deposit checks to your bank account and to review Western Union or another money wire service
- Messages with poor grammar
- Unusually high payment
"Legitimate mystery shopping firms will not send out checks prior to the completion of an evaluation - and they will not reach out to you unless you have signed up as a mystery shopper with their agency." says MSPA-NA President Rich Bradley. "Remember, if the offer sounds too good to be true, it probably is!"
MSPA-NA connects and supports the businesses that influence the customer experience through managing, quantifying, interpreting, enhancing and re-defining the customer experience. Widely recognized as the leader in customer service experience measurement, management, and training, MSPA-NA is made up of member companies that provide these services to a variety of industries. The association strengthens the customer experience industry by uniting the efforts and actions of its members and supporting the businesses they serve.
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Clients First, Always
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard.