Shopper Rating – what’s my rating?
IntelliShop uses a shopper rating to determine the quality ranking of our mystery shoppers. This is an internal point system which helps the scheduling team measure our shoppers’ commitment, reliability, report quality, ability to follow instructions, and experience level. The point system is based on a scale of 1 to 10, with 10 being the highest and 1 being the lowest. A shopper rating is averaged over time. It is re-calculated frequently; ratings can either be raised or decreased.
IntelliShop automatically assigns each newly registered shopper a rating of 5 immediately upon registering with our company (reminder – it’s free to sign-up & there are NO membership fees…ever!!!). Once a mystery shopper has performed a shop assignment, the questionnaire/report will be reviewed and then scored based on different criterion, such as how well directions were followed (based on the shop guidelines), how timely the report was submitted, how detailed the narratives were, and how accurate the observations were.
We are ALWAYS looking for great, reliable people to join our market research team. It’s FREE to register & there are NO membership fees. Click here to sign-up!
IntelliShop Named a Shopper’s Choice Winner for Mystery Shopping Professionals Association Americas (MSPA)
Hi Shoppers, THANK YOU for voting IntelliShop one of MSPA’s Shopper’s Choice winners – for the SIXTH consecutive year! We are very appreciative of this honor, and we do not take it, or you, lightly, or for granted. Your work is important to helping us be the best customer...
Don’t be a Victim of Common Mystery Shopping Scams
Mystery shopping has long been used for market/customer experience research. Unfortunately, there are as many consumer scams as there are legitimate market research companies. Therefore, consumers who are interested in mystery shopping are advised to thoroughly research any...
Clients First, Always
IntelliShop has great client services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard.