Unsung Heroes...Who Will Answer the Call

Sometimes I think JFK’s famous quote should have gone like this; “Ask not what the store can do for you, but what you can do for the store.” I know what you’re thinking. “This guy is crazy.” And you are probably right, but stores and restaurants are in competition with each other every day for your hard earned dollar. They spend tons of money on advertising, promotions, giveaways, and more in an effort to get you in the door and that is where the real work begins. They know that if you do not have a good experience, you will not only take your business elsewhere, but you will tell everyone you know and encourage them to go elsewhere.

So back to my earlier question, what have you done for them lately? Businesses are not perfect and need help to stay on track. This is where mystery shopping comes in. As a mystery shopper, you are on the front lines of the customer service industry. The information you provide is vital in helping stores improve and helping your fellow consumer get more for his/her dollar.

Whether you are new to mystery shopping or have been doing it for awhile, know that what you do is important. We need you! You are the unsung heroes of customer service! Encourage your friends and family to sign up to be mystery shoppers. The more mystery shoppers, the better customer service will be in all your favorite places.

Related Articles

IntelliShop Named a Shopper’s Choice Winner for Mystery Shopping Professionals Association Americas (MSPA)

Hi Shoppers, THANK YOU for voting IntelliShop one of MSPA’s Shopper’s Choice winners – for the SIXTH consecutive year! We are very appreciative of this honor, and we do not take it, or you, lightly, or for granted. Your work is important to helping us be the best customer...

Read Article

Don’t be a Victim of Common Mystery Shopping Scams

Mystery shopping has long been used for market/customer experience research. Unfortunately, there are as many consumer scams as there are legitimate market research companies. Therefore, consumers who are interested in mystery shopping are advised to thoroughly research any...

Read Article

One of the Best

IntelliShop does a wonderful job handling all of our needs. I'm glad they look after FCA! They are one of the best partners that we work with.