When do you need it? Is yesterday soon enough?
After "great quality and truthfulness in reports", perhaps the first and last word in mystery shopping, however, is deadlines.
Businesses that employ mystery shopping firms know the value of customer service. In order to best assess their areas of strength and weakness, a detailed schedule of mystery shoppers is set up, with high importance placed on shoppers meeting assigned deadlines.
That being said, there is nothing more reliable in the world than the unexpected. Things happen. As with any employer, your mystery shopping firm should receive adequate notice of the inability to perform a task. A scheduler should always be given enough time to reschedule a shop and still meet the deadline. E-mail. Call. Fax. Hire a skywriter. Just be sure to let the scheduler know of any changes in your schedule, so he can make the necessary changes to his own.
Meeting deadlines will earn you your scheduler's heart and the proverbial gold medal.
IntelliShop Named a Shopper’s Choice Winner for Mystery Shopping Professionals Association Americas (MSPA)
Hi Shoppers, THANK YOU for voting IntelliShop one of MSPA’s Shopper’s Choice winners – for the FIFTH consecutive year! We are very appreciative of this honor, and we do not take it, or you, lightly, or for granted. Your work is important to helping us be the best customer...
Don’t be a Victim of Common Mystery Shopping Scams
Mystery shopping has long been used for market/customer experience research. Unfortunately, there are as many consumer scams as there are legitimate market research companies. Therefore, consumers who are interested in mystery shopping are advised to thoroughly research any...
Accurate, Immediate, and Relevant
Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results.