Talk Shop and Industry News

Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.


Showing entries tagged Customer Experience

Mystery Shopping Insights

How To Select A Mystery Shopping Company

Organizations often ask, “How do we know if this is a viable company?” when interviewing mystery shopping companies. There are many different factors organizations should take into consideration when making their decision. The biggest factor for many, unfortunately, is money....

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Customer Experience Insights

Leveraging Personalized Touchpoints to Improve Customer Experience

In a competitive marketplace where customers have endless options, customer experience and personalization have become two of the most important differentiators for businesses. It’s so important that Gartner found that 89 percent of businesses will compete solely on customer...

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Customer Experience Insights

What Are Your Competitors Up To?

How do customers decide to do business with you versus your competitors? The answer is simple -- experience. They give both of you a try; then decide which business they’ll be loyal to in the future. In determining a favorite, customers balance a comparison of: 1. Price 2....

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Customer Experience Insights

What are the Best Methods for Measuring Customer Experience Insights?

Every company wants to put the customer first. Sounds simple, but it’s one of the most difficult things for a business to accomplish. Measuring customer experience allows companies to better understand the needs of their customers by learning their likes and dislikes along the...

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Customer Experience Insights

Share of Mind Studies

Are Store Associates Selling Your Products, or The Competitions? You’ve worked hard to differentiate your products from the competition, invested a lot in advertising and marketing materials, training of sales associates, and sometimes, slotting fees. Yet a big challenge...

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Online Reputation Management (ORM) Insights

Delighting Digital Customers

While the primary intent of ecommerce is to provide a customer an experience that is focused on speed and convenience, the “experience economy” has seeped into online buying. Through a host of strategies intended to delight online customers, savvy companies can provide a...

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Customer Experience Insights

Baby, it’s Cold Inside.

by Greg Reynolds, Client Services Manager I had a few packages delivered yesterday, which I forgot to bring inside until I was already sunk into my couch. Since they were just on the porch, I went outside without a coat to bring them in. As the feeling slowly returned to my...

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Customer Experience Insights

How Do Small Businesses Use Mystery Shopping?

Most small business owners are familiar with mystery shopping, but not all may know the many purposes it can serve. Here's a quick outline of how mystery shopping can help your business. Higher than normal customer complaints - When your customer complaints spike, you can use...

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Customer Experience Insights

Top Business New Year Resolutions for 2019

As 2018 came to a close, I’m sure you had a chance to reflect on the past year. What worked. What didn’t. Where you are versus where you want to be. The question always comes down to what more can I do to improve my business for 2019? Check out these New Year’s Resolutions for...

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Customer Experience Insights

Mystery Shopping Unfiltered

Customer experience is more critical than ever to your success. What better of a way to fully understand the customer experience than with unfiltered video mystery shopping evaluations. You can train and train and train your associates on anything and everything about your...

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IntelliShop is great at helping us adjust along the way. They have been super helpful. It has been such a huge help, and will only continue to get better. The amount of time the program has saved us has been unfathomable.