Talk Shop and Industry News
Gather some practical tips, stay up to date with the latest in customer experience, and learn what we’re paying attention to at IntelliShop.
News Insights
I can’t find my guidelines…HELP!?
A lot of the companies that IntelliShop works with require us to evaluate different departments, scenarios, cars, etc. Our website will only allow for one guideline upload. To prevent the confusion that may result from combining the various instructions into one enormous set of...
Customer Service Insights
1 oz. Customer Service = 1 lb. Advertising
Today, Seth Godin posted on his ever-valuable blog on business and marketing the value of customer service at the moment a brand is under the most scrutiny by a customer. As Godin writes, airlines are realizing that delayed or cancelled flights are prime opportunities to offer...
News Insights
Shopper Rating – what’s my rating?
IntelliShop uses a shopper rating to determine the quality ranking of our mystery shoppers. This is an internal point system which helps the scheduling team measure our shoppers’ commitment, reliability, report quality, ability to follow instructions, and experience level. The...
Customer Experience Insights
CX Benefits of Using Mystery Shopping and Customer Satisfaction Surveys
Customer Satisfaction Surveys and Mystery Shopping - Why Should You Use Both? Whether a manufacturer, retailer or service provider, most great companies will employ customer satisfaction surveys to measure how effectively they are meeting or (hopefully) surpassing their...
Customer Experience Insights
Customer Retention: Who's Got The Goods?
Obtaining new business is an important part of building and sustaining a business, but retaining customers is just as important, if not moreso. Many companies are guilty of spending lots of time and effort on getting those new customers in the door, but they often forget to...
Customer Experience Insights
The Giants, Patriots, or Pizza Delivery - who will deliver?
On Sunday, February 5th, the New York Giants and New England Patriots will face off in the Super Bowl and fans across the country are hoping they deliver. Many of those same fans will also be counting on their favorite pizza chain to deliver a hot fresh pizza in time for the...
News Insights
Are you a High-Demand Shopper?
IntelliShop offers mystery shops throughout the US, Canada and more! Many of these shops are in highly populated areas, but others are a little further off the grid. Shoppers willing to travel are continuously in high demand. If you are planning a trip, or driving somewhere...
Customer Experience Insights
The Last Mile
New York Times bestselling author Ramit Sethi sums up his article about “the last mile” by referencing the peak-end rule: “…we judge out past experiences almost entirely on how they were at their peak (pleasant or unpleasant) and how they ended. Virtually all other information...
News Insights
Staying a Mystery
You don’t have to be wearing a t-shirt that says “I’m A Mystery Shopper” to be “found out.” If you don’t blend in with the people who normally shop, eat, or visit the place where you are doing a Mystery Shop, you might as well be wearing the shirt that says “I’m a Mystery...
Customer Experience Insights
The Greatest Fast Food Experience Ever
I LOVE Chipotle. Fresh food, always tastes great, local ingredients, friendly people, controlled chaos behind the counter. I eat there 2-4 times/week, and have literally never had anything close to a bad experience. Many have just been "to expectations". It's tough to serve that...
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IntelliShop’s COVID-19 Compliance Check and Greeter Services are instrumental in the successful execution of our health and safety requirements. Our high IntelliShop Audit scores provide us the confidence in our stores ability to pass any external audits conducted by local health, safety, labor, or other agencies, while at the same time creating an environment that promotes a safe shopping experience for our customers.
